Chromcraft Seneca Collection CM189-C798 Swivel Tilt Caster Casual Dining Chair

Chromcraft, McKenzie & Co. Products

Regular Chromcraft products are well made and inspected before leaving our factory. We provide a 1-year warranty against all manufacturing defects.

The return process may vary due to the high cost of shipping. If you need to return your product, please call (662)-612-3856 . One of our customer service representatives will guide you through the process.

Please note the following return conditions:

• Custom-made products: A 50% restocking fee applies.
• Overstock products: A 10% restocking fee plus shipping costs applies.
• Return window: Returns must be requested within 30 days of delivery.

Kiddoz Couch

Due to the nature of how the Kiddoz Couch is packaged and shipped, returns cannot be accepted unless the box has not been opened. The product must remain sealed in its original plastic wrapping and box.

If your Kiddoz Couch meets these conditions, please email info@chromcraftcorp.com and our team will guide you through the return process.

Damaged or Defective Items

Any issue or defect must be reported immediately, and no later than 24 hours after delivery.

Please email info@chromcraftcorp.com with the following information:

• A brief description of the issue or defect.
• Multiple clear photographs showing the issue or defect.

Our customer service team will review the information provided, assess the issue, and contact you with the next steps.

What is the Lead Time?

Please call us for the most accurate estimate. Our official answer is 2-3 weeks for customized chairs and 2-3 days for Quick-Ship items.

Do you have downloadable assembly instructions?

Please navigate to Assembly Instructions under the Resources menu above.

What about Fabric Care?

Please navigate to our Fabric Swatch gallery for more information.